Privacy &
Compliance
Standards

R&B Group ('we', 'us', or 'our') operates the R&B Group CRM platform. We are committed to protecting the privacy and security of your personal data and the data of your customers. This Privacy Policy describes how we collect, use, and share information when you use our WhatsApp-integrated CRM and AI-powered voice agent services. By using our services, you agree to the collection and use of information in accordance with this policy.

Our platform utilizes advanced Artificial Intelligence (AI) technologies, including Large Language Models (LLMs) and Real-time Voice Processing (OpenAI Realtime API), to automate interactions on WhatsApp. • AI Interactions: When users interact with a business through our platform via text or voice call, they are interacting with an AI-powered system. • Transparency: We ensure that AI use is disclosed where appropriate, and we maintain high standards of accuracy and ethical processing.

We collect and process information necessary to provide a functional CRM and AI agent experience: • WhatsApp Identity: Phone numbers, WhatsApp display names, and profile information provided via the Meta WhatsApp Cloud API. • Communication Content: Full transcripts of text messages, media files (images, audio, documents, video), and voice call audio streams. • Interaction Metadata: Timestamps, message delivery status (sent/delivered/read), call duration, and frequency of contact. • CRM Data: Lead qualification scores, status updates, custom tags, and internal notes added by business users.

The data collected is used strictly for business purposes: • Service Delivery: Powering the AI bot to answer queries, qualify leads, and book appointments 24/7. • Multi-Tenant Isolation: Ensuring each business's data is cryptographically isolated and accessible only to authorized users of that specific business account. • Productivity: Providing real-time dashboard analytics, KPI tracking, and lead pipeline management. • Human Handoff: Facilitating the transition from AI automation to human agent intervention when requested or detected.

In strict accordance with Meta's 2026 AI-Assisted Business Messaging Guidelines and global privacy standards: • No General Model Training: We do NOT use WhatsApp conversation data, customer profiles, or voice recordings to train, develop, or improve general-purpose AI models (such as those provided by OpenAI or Meta). • Private Fine-Tuning: Any optimization of AI behavior is restricted to the specific business tenant and is never shared or aggregated with other businesses. • No Behavioral Tracking: We do not track users across different businesses or build cross-platform behavioral profiles.

We share data only with trusted infrastructure providers required to deliver our services, all of whom are bound by strict confidentiality agreements: • Meta Platforms, Inc.: For WhatsApp API connectivity and calling infrastructure. • OpenAI, Inc.: For secure, enterprise-grade AI processing (text and voice). • Supabase / PostgreSQL: For secure data hosting and encrypted storage. • Cloudflare: For secure media storage (R2) and network-level security. We NEVER sell, rent, or trade personal data to advertisers or third-party marketing networks.

We respect user autonomy and provide the following controls: • Human Intervention: Users can request to speak to a human representative at any point during an AI conversation. • Opt-Out (STOP): Users can instantly stop all automated communications by replying with the word 'STOP' on WhatsApp. • Data Access: Users may request access to, correction of, or deletion of their personal information by contacting the business owner or R&B Group support.

We implement robust technical and organizational measures to protect data, including end-to-end encryption for WhatsApp messages (where provided by Meta), JWT-based authentication for CRM access, and strict RLS (Row Level Security) policies at the database level to ensure multi-tenant isolation.

For questions regarding this Privacy Policy or to exercise your data rights, please contact us: Email: growth@rbgroup.com.pk Address: R&B Group, Pakistan Website: https://aecsolutions.pk